Dear Flipkart CEO,
This is to bring your notice how irresponsible is Flipkart.
The item which was ordered on big billion day was supposed to be delivered on 27.th September 2017 and yet is not delivered.
When i contacted the customer support . I was told that product is missed out and cannot be delivered and hence I have to order a new item.
Kindly answer me these questions
Does Flipkart responsibility end the moment customer creates an order or is it Flipkart responsibility to ensure order is delivered to customer .
Why should I order a new item with an increased rate now ? Will the difference amount be refunded? No. So why should I create a new order
Mr. Gurpreet (assistant manager) from idore says , order is cancelled by seller . But the status shows and shipped ? How can a seller cancel the order after its shipped . ?
Later I was informed it’s a problem with logistics. And product is missed out I the different city and they cannot help it
Customer is not here to teach Flipkart about how to coordinate with different teams and get the things sorted out .
It’s the responsibility of Flipkart to coordinate with whoever is responsible and resolve it.
Big billion day was not announced me. It’s announced by Flipkart and Flipkart should be responsible for ensuring your operations , sales and logistics teams are ready to take responsibility for any issues with delivery.
I here by would request you to take necessary action immediately and get the product delivered ,let public know how irresponsible Flipkart is .
Watch my video to know more in details.