i had been to nearby shop to purchase some cloths and i observed argument happening between customer and shopkeeper .what saddened me was the lady was crying and went back asking for apology . i rarely see customers apologizing a shopkeeper. while i asked the shop owner what had just happened , he told me something that really was hurting . how ill-informed and insensitive people can be ? i thought.
he said the lady who just left crying had come to purchase something and while transferring the bill amount via debit card the transaction had failed . amount had debited from her account but hadn’t reached the shop owner’s account .
her husband started abusing her over the phone for selecting such a shop to transact.
the shopkeeper tried his best by convincing that it would take 24 hrs to refund by the bank and he would assure that . if at all the refund has not been made by the bank he would personally go to bank and verify it . he even extracted transaction history to assure the customer but customer’s husband did not accept this and started scolding and abusing her wife.
what hurt me was lady said that her husband would beat her up for this and in the worst case wouldn’t let her in home if she failed to get it refunded immediately.
finally shopkeeper payed her via PAYTM and said forget about the money, money can be gained again. be safe with your husband(bill amount was 1000 INR) .
such terrible people like her husband do exit.
he neither had knowledge about internet banking ,nor had any patience to listen or wait for 24 hrs .
he dint even have humanity to treat his wife like that . if people dont respect their own family members especially ladies , who are they going to respect.